Getting support

QRIScloud users have a range of support options to choose from. The following information can also be used by anyone with questions about QRIScloud.

• Lodge a support ticket

This will create a numbered, trackable support ticket for your enquiry in our QRIScloud Zendesk system. Use this for all enquiries or to report issues. If this is your first visit, you will need to register to log a job.

• Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

This will create a numbered, trackable support ticket for your enquiry in our QRIScloud zendesk system.

• Visit the QRIScloud Help Desk portal page

Provides information on service announcements.

• Visit the QRIScloud documentation page

Contains user guides and information on QRIScloud services.

• Visit the FAQ page

There are many questions with answers there that may solve your issues.

• NeCTAR support page

This is the official NeCTAR support portal. Use this for issues that need to be resolved at the national level, e.g., changing ownership on a project.

• Contact your university's local eResearch Analyst

We are happy to come and see you in person or talk to you by phone, skype, or other means, to discuss your needs. 

• Follow @QRIScloud on Twitter.

We use this Twitter stream for news and announcements relevant to our QRIScloud users.